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Terms & Conditions

  • Terms and Conditions of Refunds, Replacement and Cancellation

  • We at Needomart.com sell Stone carvings, wooden carvings, electronics and stationary items and other affiliated products .Needomart intends to sell the best products to you at best and affordable price with stipulated conditions as the company is indulging in making of wooden and stone carvings or products related to it. Unlike other products stone and wooden products are carved by our experts and they strive hard to give the best finished product to you, Stone and wooden carvings would have a variety of ranges and various designs and models shall be shown to the customer / end user . The customer /end user after choosing a particular design or pattern have to pay an initial money that may be upto 30 to 50% of the total cost involved in making of the end product. This initial deposit shall be considered as a mean security deposit partly and advance amount partly for as to the company for buying raw materials and all related products . Once the customer / end user has finalized the design a time of 2 days shall be given for alteration or any changes in the ordered or chosen product. No cancellation shall be allowed and there will be no refund after the final alteration is being made by the customer/end user.

    1. Terms and Condition for Refunds and Replacement

    Products sold at www.Needomart.com are covered under Replacement Guarantee on conditions

    1. Wood and stone statues, sculptures and carvings and other related products does not carry a replacement and refund policy unless and until damages happen either at the time of shipping the product to you or if the particular product is totally different from the original one which you have ordered. Customer shall have the right to visit the office of Needomart to check the actuality of the product (Only for wood and stone carved products)

    2. Electronic and stationary products sold on Needomart shall carry the warranty as such given by the seller and Needomart will be a platform between the original seller and the consumer.

    3. Product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number will not be eligible for replacement.

    4. All products which are subject to refund must be informed within 3 days from the date of delivery or else the power to claim refund or replacement stands ceased.

    5. All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it.

    It may take up to 7-10 working days to complete the refund from the time we have received our product back. Though we give free shipping during the cancel and refund the shipping charge will be detected from the refund amount. If the order is cancelled before shipping there will not be any shipping charge detected on the refund funds, In case if the payment was done through COD, It will take longer. As soon as we receive the funds from the courier we will process the refund. You need to provide us the below mentioned information


    Name as on Account

    Name of Bank

    Account number

    IFSC Coder

    Order Number and reason for Refund

    We will either transfer the funds through to your account or we will provide you with the cheque under the billing address name.

    1. During the replacement process the product that is being returned should contain all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

    Needomart has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. Needomart understands that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

    1. We offer Shipping on all orders through www.Needomart.com

    2. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

    3. We make our best efforts to ship each item in your order within 2-5 working days of the order. We ship on all week days (Monday to Saturday), excluding public holidays.

    4. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

    5. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

    6. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

    7. You may track the shipping status of your order by the tracking Order ID / Billing No.

    8. lease note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

    1. Terms and Condition for Cancellation

    If you cancel your order before your product has been shipped, we will refund the entire amount. If the cancellation is after your product has been shipped,

    1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

    2. If you received the product, it will only be eligible for replacement, only in cases where there are defects found with the product.

    3. When the product is been delivered by courier and the customer does not accept the package, The 2 way shipment charge will be collected from the Customer.

  • Terms and Condition for the Payment

  • Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you.

    1. Payment Options in Needomart.com

    Following Payment options are available

    1. Credit Card

    2. Debit Card

    3. Net Banking

    4. Cash Card

    5. Cash on Delivery

    6. RTGS & NEFT (within India)

    You will not be able to make any payment using the below mentioned option

    1. Mobile Payment options (mChek)

    2. Payment by DD

    All major Credit cards are accepted

    1. All Visa credit cards National (India)

    2. All major Visa Master and Maestro Debit cards are accepted


    1. What is Cash On Delivery (COD)?

    Cash on delivery (COD) is a payment option in which at the time of delivery you hand over the CASH against delivery of the product .The product will be delivered in a sealed condition. Please DO NOT accept any packet which appears to be tampered or damaged externally. Please DO NOT pay more than the order value. You pay for what you seen on the Website and there are no hidden charges. Any other Query you can inform us though mail or call our customer care and we will be glad enough to help you with the Query.


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