Terms and Conditions

This document is an electronic record under Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published and shall be construed in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.Needomart.com website.

  1. User Agreement

Your use of www.Needomart.com and all the web-pages, hyper-links, tools and services provided thereunder (hereinafter referred to as "the Website" which expression shall include any successor or replacement website(s)) is governed by the following terms and conditions as applicable to the Website ("User Agreement"). This User Agreement shall come into effect upon each visit or usage of the Website, or upon your registration, or upon you providing any information on the Website. In this User Agreement, you are contracting with www.Needomart.com having its registered office at No.28/69, 1st Floor, East Jones Road, Saidapet, Chennai - 15.  hereinafter referred to as "the Platform" which expression unless the context otherwise require shall mean and include its successors, liquidators and assigns.

For the purpose of the User Agreement, "Registered User", "Visitor", and wherever the context may so require, "You" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as a Registered User using the computer systems of the Website, or who has used the Website without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the User Agreement. A Registered User is one who has allocated himself a unique identification user name (User ID and Password) to become Registered User. The term and expression "You" shall, unless the context otherwise requires, include your legal heir, receivers, successors, liquidators and permitted assigns.

As a Registered User, this User Agreement shall be effective and binding upon your 'acceptance'. "Acceptance" shall mean your affirmative action in clicking on the 'check box' and/or on the ‘continue’ button and/or or any affirmative action as provided on the registration page or using or accessing the Website through logging in by Your third party website user ID and password, including that of www.facebook.com, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, Twitter or any other social media website as permitted on the Website or generally using the Website in any manner, with or without using Your User ID and Password. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the ‘check box’ or on the ‘continue’ button or any other button and do not seek to obtain access to or otherwise use the Website.

  1. Your Account and Registration related Obligations

If you use the Website as a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or Platform has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Platform has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in Your information, in any media or medium now known or developed, produced, invented or used in future, with respect to Your information.

  1. Fees and Services

Membership on the Website is free. Platform does not charge any fee for browsing or buying on the Website.

  1. Taxes

You are responsible for paying all fees (if any) associated with the use of the Website and you agree to bear any and all applicable taxes, charges, GST etc. levied thereon.

  1. Violation and infringement

Without limiting other rights and remedies, Platform may limit your activity, immediately remove your information or buys, or end your listing, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:

  1. If you breach the User Agreement or any terms or policies of the Website.

  2. If your actions may cause legal liability for you, other users or Platform.

Platform may at any time at its sole discretion reinstate suspended users. Platform reserves the right to recover any amounts due and owing by you to Platform and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

  1. Limitation of Liability of the company and its affiliates

In no event shall Needomart.com or its affiliates and service providers be liable for any indirect, incidental, special, incidental, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence or under torts or under public policy).

In addition to any limitation of liability and various disclaimers provided elsewhere in this User Agreement, Platform's entire liability and Your sole and exclusive remedy in any circumstance is limited to the following:

If you are a seller on the Platform: an amount of Platform Fees, if any, paid by you as seller on the Website to Platform for the transaction under dispute. If You are a buyer: the Platform's entire liability and your sole and exclusive remedy in any circumstance is limited to exercise its reasonable efforts to enable to you get the refund of the product price from the seller on the Website.

Other than the aforesaid, Platform shall have no liability to you.

We value the trust you have on us. That's why we insist upon the highest standards for secure transactions and customer information privacy. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site. By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

When you use our website, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. You may provide us with a user ID.

We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to reenter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the website, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information.

If you choose to post messages on our Reviews or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details etc.) from you when you set up a free account with us. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

  1. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic. We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

  1. Cookies

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

  • Terms and Conditions of Refunds, Replacement and Cancellation

  • We at Needomart.com sell Stone carvings, wooden carvings, electronics and stationary items and other affiliated products .Needomart intends to sell the best products to you at best and affordable price with stipulated conditions as the company is indulging in making of wooden and stone carvings or products related to it. Unlike other products stone and wooden products are carved by our experts and they strive hard to give the best finished product to you, Stone and wooden carvings would have a variety of ranges and various designs and models shall be shown to the customer / end user . The customer /end user after choosing a particular design or pattern have to pay an initial money that may be upto 30 to 50% of the total cost involved in making of the end product. This initial deposit shall be considered as a mean security deposit partly and advance amount partly for as to the company for buying raw materials and all related products . Once the customer / end user has finalized the design a time of 2 days shall be given for alteration or any changes in the ordered or chosen product. No cancellation shall be allowed and there will be no refund after the final alteration is being made by the customer/end user.

    1. Terms and Condition for Refunds and Replacement

    Products sold at www.Needomart.com are covered under Replacement Guarantee on conditions

    1. Wood and stone statues, sculptures and carvings and other related products does not carry a replacement and refund policy unless and until damages happen either at the time of shipping the product to you or if the particular product is totally different from the original one which you have ordered. Customer shall have the right to visit the office of Needomart to check the actuality of the product (Only for wood and stone carved products)

    2. Electronic and stationary products sold on Needomart shall carry the warranty as such given by the seller and Needomart will be a platform between the original seller and the consumer.

    3. Product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number will not be eligible for replacement.

    4. All products which are subject to refund must be informed within 3 days from the date of delivery or else the power to claim refund or replacement stands ceased.

    5. All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it.

    It may take up to 7-10 working days to complete the refund from the time we have received our product back. Though we give free shipping during the cancel and refund the shipping charge will be detected from the refund amount. If the order is cancelled before shipping there will not be any shipping charge detected on the refund funds, In case if the payment was done through COD, It will take longer. As soon as we receive the funds from the courier we will process the refund. You need to provide us the below mentioned information

    Name as on Account

    Name of Bank

    Account number

    IFSC Coder

    Order Number and reason for Refund

    We will either transfer the funds through to your account or we will provide you with the cheque under the billing address name.

    1. During the replacement process the product that is being returned should contain all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

    Needomart has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. Needomart understands that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

    1. We offer Shipping on all orders through www.Needomart.com

    2. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

    3. We make our best efforts to ship each item in your order within 2-5 working days of the order. We ship on all week days (Monday to Saturday), excluding public holidays.

    4. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

    5. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

    6. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

    7. You may track the shipping status of your order by the tracking Order ID / Billing No.

    8. lease note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

    1. Terms and Condition for Cancellation

    If you cancel your order before your product has been shipped, we will refund the entire amount. If the cancellation is after your product has been shipped,

    1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

    2. If you received the product, it will only be eligible for replacement, only in cases where there are defects found with the product.

    3. When the product is been delivered by courier and the customer does not accept the package, The 2 way shipment charge will be collected from the Customer.

  • Terms and Condition for the Payment

  • Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you.

    1. Payment Options in Needomart.com

    Following Payment options are available

    1. Credit Card

    2. Debit Card

    3. Net Banking

    4. Cash Card

    5. Cash on Delivery

    6. RTGS & NEFT (within India)

    You will not be able to make any payment using the below mentioned option

    1. Mobile Payment options (mChek)

    2. Payment by DD

    All major Credit cards are accepted

    1. All Visa credit cards National (India)

    2. All major Visa Master and Maestro Debit cards are accepted

    1. What is Cash On Delivery (COD)?

    Cash on delivery (COD) is a payment option in which at the time of delivery you hand over the CASH against delivery of the product .The product will be delivered in a sealed condition. Please DO NOT accept any packet which appears to be tampered or damaged externally. Please DO NOT pay more than the order value. You pay for what you seen on the Website and there are no hidden charges. Any other Query you can inform us though mail or call our customer care and we will be glad enough to help you with the Query.

  • Privacy Policy

  • Trademark

    The logo / image of Needomart.com on the home page of the website & other pages and as used in the communication to the User is registered by Needomart.com and cannot be used or communicated or distributed without the specific and written permission of Needomart.com..


    If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. Needomart.com does sell products to children, but it sells them to adults, who can purchase with a credit/Debit card or COD. If you are under 18, you may use Needomart.com only with involvement of a parent or guardian or otherwise, Needomart.com has the right to cancel any order or service to the User. Needomart.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

    Needomart.com is associated with various business partners for the supply and service of goods directly to the customers. Needomart.com is a marketplace for the products with its business partners. The after sales service and warranty for the products sold by our business partners, as duly applicable, for the respective products, will be taken undertaken and handled by the respective business partners or through their respective service centers.

    Sharing of personal information

    We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly option. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

  • Sell-On Needomart

  • Sell on needomart is an separate platform provided by Needomart.com which offers any person who is eligible and authorized by law to sell their products through needomart.com website. Separate profiles and pathways shall be given to each seller who registers with ‘SELL ON NEEDOMART’ platform and a particular percentage shall be charged for each product being sold through ‘SELL ON NEEDOMART’.by the person registered. Shipping products shall be done on their own which is not currently supported by NEEDOMART. All sale and shipping done under the ‘SELL ON NEEDOMART’ platform shall be done by the seller alone and needomart.com play no role in it except being a platform between the seller and the consumer.

  • Dealership

  • Needomart offers dealership to persons eligible and interested under its name and style. It also offers flexible terms and conditions to its dealers and also ensures to create maximum business opportunities which can be exploited by its dealers.

    Terms on Dealership

    Every interested persons or party for dealership shall be required to fill up general information in a form and submit to us by mail or fax which will be kept as a record in our database which will contain details like name , address, contact persons, sales tax numbers etc. Granting of dealership rights lies in the discretion of the management and it shall be the final. Dealership will be allowed to our dealers to sell products under the name of Needomart. A percentage of commission or a particular amount shall be fixed by the company which will be final which is subject to change as according to the situation or the price rise or whatsoever.

  • Delivery

  • Region

    Tamil Nadu,. Product purchased from us will be delivered within 2 to 5 business days from the date of Billing through Courier. The products will be delivered through courier service only in Tamil Nadu. Any product purchased online before 12.00PM will be billed the same day. Product purchased after 12.00PM will be billed in the next business day. The Estimated shipping date will be the billed date and the estimated delivery date will be within 5 business days from the date of billing/Shipping.

    In case of stone or wooden carvings the estimated time of delivery may differ as the time taken on making of such products may differ and the delivery of such product will be the discretion of Needomart.

    Stationary and electronic products shall be delivered within 2 to 5 days from the date of purchase.

    1. Estimated Shipping date :The day the product is been shipped from Needomart.com

    2. Estimated Delivery date : The day customer receives the product

    Product will be delivered through courier. If the purchase mode is through “Cash on Delivery” (COD), Please make the payment to the respective courier delivery person after you have received the product. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us at no extra cost. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure that the Delivery Address is within Tamil Nadu.

    Needomart solely holds the right to change its terms and conditions in time intervals as and when the management decides and all terms and conditions are subjected to change.

  • Grievance & Disclaimers

  • For any grievance or concern contact us at needomart.com.


    Time: 9am to 6pm Mon-Sat (IST)

    For any grievance or concern contact us at needomart.com.

    Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site.


    This site is created and controlled by Needomart.com., The laws of India shall apply and courts in chennai shall have jurisdiction in respect of all the terms, conditions and disclaimers. WWW.NEEDOMART.COM., reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without any prior information provided to the customers/users of the services/website of Needomart.com.,

    This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in chennai, Tamil Nadu.

    Note: All products sold on www.Needomart.com are brand new and 100% genuine. We are the authorized dealers of all companies product shown in our site.